Terms and Conditions
Welcome to Zentafox!
These terms and conditions outline the rules and regulations for the use of Zentafox Inc.'s Website, located at https://zentafox.com.
We strongly recommend all visitors to our website read and go through our website’s terms and conditions before placing an order with us. Once you settle with us a contract towards our offered services, it is hereby recognized that you have understood and agreed with our terms and conditions.
Site Contents Usage
Your Use of Our Site:
By choosing to visit our website, you agree to these Terms and Conditions. These terms govern your access to and use of our site, including any limitations on damages, dispute resolution processes, and the applicable law.
Dispute Resolution
If you have any concerns regarding these Terms and Conditions or our Privacy Policy, we encourage you to contact us first. Our friendly customer service team is available to address your questions and concerns at https://zentafox.com/.
For Complaints
If you wish to file a formal complaint, you can reach us directly at support@zentafox.com. We take all complaints seriously and will do our best to resolve them promptly and fairly.
Changes to Our Policies
Our policies, including these Terms and Conditions, may change from time to time. We encourage you to review our policies regularly, especially before purchasing on our website.
Information Collection and Use
We collect navigational information about your interactions with our website and technical data related to your browsing experience. This information helps us understand user behavior, identify areas for improvement, and enhance the overall quality of our website and services.
Intellectual Property
Unless otherwise stated, all materials on our website, including images, illustrations, designs, icons, photographs, and written content (collectively, the "Content"), are protected by copyright, trademark, trade dress, or other intellectual property rights owned, controlled, or licensed by our company.
Limited Use
Our website and its Content are intended for personal, non-commercial use only. You may download or copy the Content for your personal use, but you may not reproduce, publish, transmit, distribute, display, modify, create derivatives, sell, or exploit the website, its Content, or any related software without our prior written consent.
Testimonials and Feedback
Any comments, feedback, suggestions, ideas, or other submissions provided to our company through this website or otherwise (collectively, "Testimonials") shall remain the property of our company.
We reserve the exclusive right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display these Testimonials, in whole or in part, in any media or format, without attribution or compensation to you.
We are under no obligation to:
Maintain any Testimonials in confidence;
Pay you any compensation for your Testimonials; or
Respond to any Testimonials.
We may also use your testimonials and logo on our website, social media, and other marketing materials.
Electronic Communications
By visiting our website or communicating with us electronically, you consent to receive communications from us electronically. This includes emails, notices posted on our website, and other electronic means. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirements for written communications.
Copyright and Trademarks
All content on this website, including text, graphics, logos, button icons, images, digital downloads, data compilations, and software (collectively, the "Content"), is the property of our company or its content suppliers and is protected by international copyright laws. The compilation of all Content on this website is also protected by international copyright laws.
Intellectual Property Rights: We reserve all intellectual property rights in the Content and software on this website. This includes but is not limited to, copyrights, trademarks, trade secrets, and patents.
Prohibition of Use: You may not reproduce, modify, distribute, sell, create derivative works from, or otherwise exploit any Content or software on this website without our prior written consent. This includes but is not limited to, framing, deep linking, or mirroring any Content or software without permission.
Enforcement: We will aggressively enforce our intellectual property rights against any unauthorized use of our website or its Content. This may include legal action, such as seeking injunctive relief or monetary damages.
Trademarks: The trademark names used on our website are the property of their respective owners and cannot be used in connection with any product or service that is not part of those owners' businesses.
Copyright Complaints
Our company and its affiliates respect the intellectual property of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement,
Please follow our Notice and Procedure for Making Claims of Copyright Violation.
Refund Policy
Zentafox is committed to ensuring 100% customer satisfaction. We offer an unlimited free revision policy, allowing you to refine your initial design brief through your account area at no additional cost.
In the event of a duplicate charge due to a processing error, failure to fulfill your specific design requirements, or inability to complete your design order within the specified delivery timeframe, we will provide a full refund for your design order.
If you are dissatisfied with any design services provided by Zentafox, you can submit a refund request within five days of your initial design's completion. Please note that if a refund request is not received within five days of the initial design delivery, it will be assumed that you are satisfied with the design.
This refund policy applies equally to both single packages and any Special/Combo packages.
Refund Policy:
All refund requests will be fulfilled as per the following arrangement:
Before Initial Concept Delivery: A full refund (less than a 10% service and processing fee) will be provided.
Within 48 Hours: A 66% refund (less than a 10% service and processing fee) will be provided.
Between 48 and 120 Hours: A 33% refund (less than a 10% service and processing fee) will be provided.
No refund requests will be entertained after 120 hours of your initial design delivery.
Lack of Communication: If there is no communication for more than three weeks despite multiple follow-ups from Zentafox via email and calls, Zentafox reserves the right to hold the project and initiate work again once communication is re-established. In this case, a refund request will not be entertained.
Change of Mind: A change of mind after the initial design and one revision does not qualify for a refund.
Individual Case Assessment: Zentafox reserves the right to approve or disapprove refund requests on an individual case-by-case basis, considering any violations of the user agreement.
Refund Communication: All refund requests should be communicated to the support department.
Note: These additional considerations provide clarity on the circumstances under which refunds may not be granted, ensuring a fair and transparent refund policy.
Fair Usage Policy
While we offer unlimited revisions, we aim to ensure fair usage of our services. To maximize the value of our services, we impose a maximum of 30 revisions per project. Additional revisions beyond this limit may incur additional charges.
How to Claim Your Refund
To submit a refund request, please provide the following information:
Specify your concern: Clearly articulate the reason for your refund request.
Contact us: Choose one of the following methods to contact our support team:
Call: (586) 278-2961
Live Chat: Start a live chat session on our website.
Email: support@zentafox.com
Design Rights Transfer
Upon completion of the design project, the design rights will be transferred to our company. You agree not to use any response, content, work product, or media related to the project, and you will not have any ownership interest in or to the same.
Copyright Acquisition
We will work with government copyright agencies to share copyright acquisition information for refunded designs. This information may restrict the reuse of the designs as original designs in the future.
Account Area
The Account Area is your primary communication channel with our company. It's your responsibility to check the Account Area regularly for any queries, concerns, or additional instructions from the designer. Failure to use the Account Area frequently may not be grounds for a refund. However, if you need assistance using the Account Area, please contact our customer support team.
Delivery Policy
All design order files are delivered to your Account Area as per the date specified in the Order Confirmation Email. You will also receive an email notification. All revision and refund policies are subject to the date and time of the design order delivery.
Rush Delivery
We offer a RUSH DELIVERY service for an additional fee of $100, allowing you to receive your first logo samples within 24 hours.
Revision Policy
We provide unlimited free revisions, subject to the condition that the design and concept remain the same. Revision turnaround time is typically 48 hours.
Notice and Procedure for Making Claims of Copyright Violation
If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please provide the following information to our designated copyright agent:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.
A description of the copyrighted work that you claim has been infringed.
A description of where the infringing material is located on our website, including any other identifying information.
Your address, telephone number, and email address.
A statement that you believe in good faith that the use of the infringing material is not authorized by the copyright owner, its agent, or the law.
A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Applicable Law
Your use of our services is subject to all applicable laws and regulations.
Disputes
Any disputes arising from your visit to our website or your purchase of services through our website shall be submitted to our Dispute Handling Department.
Site Policies, Modification, and Severability
Please review all other policies posted on our website, including our Pricing policy. These policies also govern your visit to our site. We reserve the right to make changes to our website, policies, and Terms and Conditions at any time. If any provision of these Terms and Conditions is found to be invalid, void, or unenforceable, it shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Means of Reaching Our Company
You can communicate with us through the following channels:
Chat
Customer Service
Fax
Bill of Rights
Safe Shopping: We prioritize your security and privacy.
No Obligation: Our notification services are provided free of charge, and you are under no obligation to purchase anything.
Unsubscribing: You can unsubscribe or modify your subscription preferences at any time by visiting your My Account section.
Updates: We may occasionally send you email updates about important changes, new services, or special offers.
Note: The use of stolen credit cards is strictly prohibited and is considered a serious crime. We work closely with law enforcement agencies to report fraudulent orders.